Bespoke Group Pty Ltd TA SENDI (“Sendi”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our services.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and business contact details

• Billing information and payment details

• Business information (e.g. ABN, company name, shipping details)

• Information about your orders, stock, and fulfilment activities

• Website usage data, cookies, and analytics

2. How We Collect Your Information

We collect personal information when you:

• Sign up for Sendi’s services or request a quote

• Communicate with us by email, phone, or through our website

• Use our software platform to manage your orders and stock

• Interact with our website or marketing campaigns (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

• Provide our 3PL and fulfilment services

• Manage your orders, stock, and account

• Communicate with you about your shipments, billing, or support requests

• Process payments and manage subscriptions

• Improve our website, services, and customer experience

• Send marketing communications (if you have opted in)

4. Disclosure of Information

We may disclose your personal information to:

• Couriers, carriers, and logistics partners to fulfil orders

• Third-party service providers (e.g. payment processors, IT support, software tools)

• Legal or regulatory authorities where required by law

• Other parties with your consent

We do not sell or rent your personal information to third parties.

5. Overseas Disclosure

Some of our third-party service providers may be located overseas. When this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with the APPs.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out-of-date, or incomplete. Please contact us using the details below.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver targeted advertising. You can control cookie settings through your browser.

9. Marketing

We may send you promotional materials about our services if you have opted in. You may opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.

10. Contact Us

If you have questions about this Privacy Policy, or if you wish to make a complaint about how we handle your personal information, please contact us:

Bespoke Group Pty Ltd
Sydney, NSW, Australia
Email: hello@sendi.au

We will respond to your request or complaint in a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).